Privacy Policy

1. Introduction

At Sweep ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.sweepclean.ca or use our HVAC cleaning services.

By accessing or using our services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

2. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with you ("Personal Data"). The categories of Personal Data we collect include:

• Contact Information: Name, email address, phone number, and service address.
• Booking & Service Data: Information about your HVAC systems, service history, appointment preferences, and notes provided by our technicians.
• Payment Information: We do not store full credit card numbers on our servers. Payment transactions are processed through secure third-party payment processors.
• Technical Data: IP address, browser type, operating system, and browsing behavior on our website (via cookies and analytics).

3. How We Use Your Information

We use the information we collect for various business purposes, including:

• To provide, maintain, and improve our HVAC cleaning services.
• To process your bookings and send appointment confirmations/reminders.
• To communicate with you about updates, offers, and promotions.
• To respond to your inquiries and provide customer support.
• To monitor the usage of our website and detect/prevent fraud.
• To comply with legal obligations.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

We use tools like Google Analytics to understand how visitors engage with our site. These third parties may collect information about your online activities over time and across different websites.

5. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (e.g., payment processing, email delivery).
• Legal Compliance: If required by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

6. Data Security and Retention

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as needed to provide you services and comply with our legal obligations.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal data, such as the right to access, correct, delete, or restrict the use of your data. To exercise these rights, please contact us using the information below.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Sweep
Email: info@sweepclean.ca
Phone: +1 (902) 292-9509